Shreya Tripathi

Junior System Administrator @NRT Technology Corp.

Toronto, ON, CA

Managed incidents and resolved hardware and software issues for more than 400+ employees across Canada, the USA, and Asia using the Jira(Ticketing) platform by providing First and Second level support-Experience with Windows server administration, WSUS,DNS,DHCP-Troubleshoot and fixed problems with Office 365 apps and Cisco AnyConnect for users in various locations, delivering technical support and guidance both in-person and virtually through using Desktop Remote application called ConnectWise- Implemented Intune for Windows and MacOS devices-Executed effective onboarding and offboarding of users in Active Directory and Microsoft 365 Admin Center, including SharePoint and Exchange Online, to ensure smooth email delegation and data access/transfer-Utilized PDQ Deploy/Inventory for software and patch management-Managed and support macOS and WIndows clients leveraging our MDM solutions, JAMF and INtune-Maintained Microsoft 365 suite of services such as Exchange Online, SharePoint, OneDrive, Teams etc. for more than 400 users and also gained experience on Microsoft Windows Licensing-Prioritized and scheduled problems. Escalated problems (when required) to the appropriately experienced technician-Assisted in software releases and roll-outs to the end users through patching systems-Managed and monitor device profiles, settings, and Groups policies (GPO) to maintain security and compliance-Handled requests for access to distribution lists (DLs) and security groups-Developed good understanding of security tools, SSL certificates and security concepts.