Sat Banwait
Global Electrification Communications Manager @JLR
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WORK HISTORY
Global Electrification Communications Manager @JLR
Coventry, GB
Responsible for delivering a market leading electrification customer journey across our physical and digital channels. • Responsible for identifying customer and business pain points/opportunities to qualify, nurture and convert prospects and enable owners to get the best out of their electric vehicles
EDUCATION
De Montfort University
Design Management, Design principles
University of Warwick
Diploma, APM PMQ Managing Successful Programmes
Cognizant
Agile Project Delivery Methodology
Chartered Institute of Marketing
Professional Diploma in Marketing, Marketing
SKILLS
ABOUT SAT BANWAIT
Passionate about electric vehicles and the world of electrification? Look no further! If you\'ve ever wondered what terms like tethered/untethered, AC/DC, 3.6/7/11kW, Mode 2, Mode 3, Home/Public Charging, and BEV/PHEV/MHEV mean, you\'re in the right place. As an expert in the field, I make it my mission to educate and empower our customers with all the knowledge they need about electric cars - from how they work to what it\'s like to own one.My specialization lies in demystifying the hot topics surrounding electric vehicles, such as range anxiety, charging infrastructure, battery technology, and cost considerations. I believe that a car is no longer just a car; it represents technology, performance, and sustainability. It\'s my responsibility to convey the art of the possible in a simple, human, and engaging manner.Working across various platforms like web, retailers, social media, apps, and training teams, I strive to create the perfect experience for our prospects and customers worldwide. Collaborating with internal stakeholders and external agency partners in a complex matrix organization, I push boundaries and drive exceptional value and results.With a background as a strategic and results-driven Future Customer Journey Manager, I possess a strong foundation in technical and business skills. I\'m known for asking the difficult questions and delivering commercial value for B2C and B2B brands on a global scale. Committed to our business vision and customer promise, I ensure a deep understanding of our products and customer needs, focusing on UX and CX delivery, engagement, and quality. I have a proven track record of creating engaging, memorable, and meaningful customer experiences.Having worked with renowned global brands up to the director level, I have developed processes that support the effective and efficient delivery of continuous improvement digital programs. My approach is driven by data, analytics, and customer insights, guaranteeing meticulous project execution at the right time, right place, and on the right device.Join me on this electrifying journey as we shape the future of mobility together!
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