Sasidi Flores
Aviation Tech Records Analyst @Veryon
Signup · Get unlimited contacts
WORK HISTORY
Aviation Tech Records Analyst @Veryon
Wichita, KS, US
EDUCATION
Southwestern College
Master of Business Administration (MBA), Business Administration, Management and Operations
Southwestern College
Bachelor of Science (BS), Business Quality Management
Southwestern College
Bachelor of Science (BS), Business Administration and Management
SKILLS
ABOUT SASIDI FLORES
As a Senior Operations/Technical Manager with extensive experience in SaaS, I am passionate about driving customer satisfaction and retention through strategic relationship building and process optimization. With a proven track record in enterprise account management, I excel at leading cross-functional teams and collaborating with stakeholders to exceed customer expectations, especially in the SaaS landscape. I specialize in onboarding, customer advocacy, and churn reduction, while leveraging data-driven insights and SaaS metrics to ensure that all service improvements align with business objectives. My SaaS experience allows me to proactively manage renewals and identify expansion opportunities, ensuring customers derive maximum value from their subscriptions.My background spans multiple industries, where I have successfully streamlined operations, integrated new technologies, and cultivated long-lasting relationships with clients. A key accomplishment in my SaaS role involved improving service reliability and scalability by automating processes and integrating data systems, leading to better customer engagement and retention. Additionally, I am skilled in training teams on SaaS product features, implementing performance evaluations, and continuously improving service quality and team efficiency. I bring a results-oriented approach, always seeking opportunities for optimization and problem-solving to meet evolving client needs within the SaaS environment. I have previously held a secret clearance and will be able to obtain a new one if necessary.I’m always looking to connect with professionals who share a passion for customer success and operational excellence. If you’re interested in discussing how we can collaborate or exchange ideas, feel free to connect with me. Let’s explore how we can drive greater success for both your organization and your customers in the dynamic world of SaaS.In parallel, as a Realtor with Keller Williams Hometown Partners, the mission extends to aiding clients through the complexities of real estate transactions, enhanced by fluency in Spanish. This dual-path career reflects a dedication to leveraging industry-specific skills in both SaaS and real estate markets, driven by a passion for delivering top-tier client experiences and fostering expansive networks.#CustomerSuccess #SaaS #EnterpriseAccountManagement #CustomerRetention #ProcessOptimization #DataIntegration #ChurnReduction #ClientRelationships #StrategicLeadership #TeamManagement #OperationalEfficiency
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.