Sasi Ranjan
Delivery Consultant at Randstad Global Capability Center
- Role
- Delivery Consultant at Randstad Global Capability Center
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sasi Ranjan
I help businesses retain and grow customers by delivering exceptional client experience…
Experience
Delivery Consultant
Randstad Global Capability Center
Nov 2024 — Present · Chennai, IN
Handled both Care Home Services and Randstad Inhouse Services (RIS) across diverse client portfolios. Oversaw delivery for 10 RIS clients across multiple sectors, including:* Kraft Heinz * Mondelez (Sheffield & Bournville/Cadbury)* Procter & Gamble (Thurrock)* Coty (Bournemouth)* Coca-Cola Europacific Partners – Wakefield, East Kilbride & Edmonton * Minworth Site• Managed end-to-end recruitment operations for a multi-location team, ensuring alignment with client SLAs. • Developed staffing strategies to address urgent and long-term talent needs across IT and non-IT sectors. • Monitored consultant performance for over 200 resources, optimizing bench strength to meet project demands. • Ensured compliance with hiring policies, maintaining thorough documentation and onboarding protocols.• Supported clients from the UK telecom sector, resolving technical and account-related issues via voice support.• Achieved over 90% CSAT scores by employing effective communication and rapid issue resolution strategies. • Leveraged MS Excel to track call metrics and generate performance reports, significantly improving operational efficiency. • Created documentation and response templates in MS Word to enhance team workflow and productivity.
Education
Madras University
Bachelor of Business Administration - BBA
2015 — 2018
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