Sasha R.
Marketing & Project Coordinator | Digital Strategy • Creative Campaigns • Process & Data Tracking | Remote-Ready
- Role
- Customer Experience Specialist at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sasha R.
Brand, community, and experiential marketing leader with 10+ years of experience building…
Experience
Customer Experience Specialist
Jul 2022 — Present · Atlanta, GA, US
Delivered accurate and efficient reservation support while safeguarding sensitive customer data and complying with all company and FAA requirements.Maintained and updated records in enterprise CRM systems (Salesforce/Delta proprietary), ensuring data integrity and reliable reporting for internal teams.Identified process gaps and suggested workflow improvements to enhance internal efficiency and customer resolution time.Partnered with cross-functional teams when complex issues required escalation, demonstrating strong written and digital collaboration skills.Supported budget awareness by reconciling expense reports and monitoring cost-saving opportunities at the team level.
Education
Florida International University
BA, Communication and Media Studies
2010 — 2012
Broward College
Associate Arts Degree, Business Administration
2005 — 2008
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