Sasha Arsov

Customer Care Manager @JBT Marel

Calgary, AB, CA

Manage a national portfolio of key accounts in the meat and further processing sectors, ensuring high customer satisfaction and service delivery.• Develop and execute aftermarket strategies, including tailored service contracts and long-term business plans aligned with client needs.• Direct field execution through coordination with regional service teams, ensuring alignment with account strategies, service standards, and performance KPIs across multiple territories.• Serve as a trusted advisor to executive-level stakeholders, leveraging operational data and performance metrics to drive equipment uptime, efficiency, and long-term cost savings.• Collaborate with cross-functional teams and capital sales to identify growth opportunities, bundle services, and enhance customer lifetime value.• Maintain a strong opportunity pipeline, driving follow-through and alignment with regional operational goals.• Lead high-impact resolution and escalation processes, turning critical issues into opportunities for deeper engagement, client retention, and long-term loyalty.

New Bulgarian University

Bachelor's degree