Sasha Patrick

About Sasha Patrick

Accomplished and goal-oriented professional offering over 12 years of experience from…

Experience

1. Terminal Supervisor

   Greyhound Lines, Inc.

   Aug 2023 — Present · US

   Ensures highest level of customer satisfaction. Concentration on terminal cleanliness and overall facility condition as well as employee appearance is critical. Maintains high level of customer experience quality in accordance with company standards.Ensures drivers are properly credentialed to operate a commercial motor vehicle. Ensures drivers are reporting to work on time and in complete uniform ready to work. Review and management of electronic logsEnsures safety of passengers and employees by proactively removing hazards and fostering an environment of safety.Works with Operations Support Center (OSC) to ensure operational execution. Monitors and ensures compliance with on time performance (OTP), safety standards and customer serviceProvides employee development by providing ongoing feedback to employees concerning strengths and areas of needed improvement and may recommends supplemental training programs.Basic understanding of federal, state and local labor laws. Work closely with local HR to address all levels of harassment complaints and assist in investigating thoroughly all allegations of harassmentDetermines proper staffing levels to ensure customer service expectation are met.Reports on deviations from standard