Sascha Hauser

Director, Customer Success Management @Docusign

DE

Docusign redefined how the world agrees with eSignature. Now, we\'re pioneering a new category, Intelligent Agreement Management (IAM). Docusign IAM brings agreements to life, allowing organisations of all sizes to put their agreement data to work for them.As Director, Customer Success Account Management at Docusign, I have the privilege of leading a high-performing organisation of leaders and customer success professionals across Central Europe and our Success Hub in Cairo. We are dedicated to driving measurable outcomes for our customers - maximising value from their Docusign investments and unlocking the power of their agreements.Accountable for- Defining and executing the customer success strategy for Central Europe- Achieving retention and growth targets across a $50m+ ARR book of business- Driving customer adoption and success across the lifecycle, ensuring value realisation- Coaching and developing leaders and teams to elevate performance- Leading innovation and change programmes across the EMEA business- Building trusted, long-term relationships within key accounts- Championing cross-functional alignment across Sales, Marketing, Support, Product, and Partners

Werbe- und Medienakademie Marquardt

Kommunikations- und Marketingwirtschaft