Sascha Schneider
Senior Expert IT Strategy, IT Management, IT Organization @HiSolutions
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WORK HISTORY
Senior Expert IT Strategy, IT Management, IT Organization @HiSolutions
Bonn, DE
EDUCATION
Technische Universität Ilmenau
Diplom-Wirtschaftsinformatik, Wirtschaftsinformatik
ABOUT SASCHA SCHNEIDER
Qualified business professional (Diploma) with 20+ years of multinational work experience in Information Technology, Business Process (Re-)Design, Strategy Development, and Organizational Transformation. Experience in IT Service Management (ITIL) and Service Intergration Management (SIAM), Organizational Transformations, Strategy Development & Implementation. Recognized as authentic, motivating, and supporting people leader who models positivity, humor, collaboration, and team cohesion. Industry experience in life sciences, manufacturing, supply chain management and procurement. International work assignments in Germany, Japan, Mexico, Switzerland, USA. Business process (re-)design, harmonization, and standardization. IT investments & operations management: developing and steering of IT investment portfolio\'s for business value, managing IT operations cost for optimized resource allocation. IT Service and Service Integration Management (ITIL / SIAM) in a Multi Service Partner ecosystem, across 20 manufacturing, R&D, and sales sites in Germany and Switzerland, comprising end-users with end-point devices. Increased end-user satisfaction from 3.9 to 4.5 sustainably. IT strategy development addressing end-users, IT employees, at an IT spend of €1.5bn. Supported strategy implementation in global IT units and region-sepecific one in EMEA and LATAM. IT service improvements: spear-heading a two-year global effort across a multi service partner ecosystem to increase IT end-user satisfaction through concrete IT service changes. Definition and implementation of a composite User Care KPI, achieving +30% improvement of the same.
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