Sarvpreet Singh Chahal

Dispatcher @Rig Logistics Inc

Calgary, AB, CA

Lead evening/night shift operations for 40+ drivers, managing dispatch flow for inbound and outbound freight.• Worked with planners to ensure all drivers were preplanned before PTA and followed up on confirmation of dispatch instructions.• Used TMW and ISSAC systems to assign loads, track driver locations, and communicate via satellite messages and calls.• Acted as frontline support for drivers facing route changes, breakdowns, sick calls, or customer service issues.• Monitored real-time ETA compliance, rebooked appointments with shippers/receivers when needed, and escalated timeline shifts.• Managed communication queues (email, phone, in-system messages) to ensure high response accuracy and speed.• Maintained logs of incidents, late arrivals, and complaints for internal reviews and compliance tracking.• Ensured team compliance with Hours of Service and conducted live tracking and service analysis.• Provided training and SOP support to new dispatch staff; conducted root-cause analysis for missed targets and created incident reports.

St. Francis School, Amritsar

secondary education, Science

Durham College

Chemical Lab Technician, Science and Engineering Technology

University of Calgary

Bachelor's degree, Electrical and Electronics Engineering