Sarveshvar T S
Process Improvement & Transformation, Senior Manager, Sutherland Global | MBA, XLRI Jamshedpur, Co\'22
- Role
- Senior Manager - Process Improvement at Sutherland
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Sarveshvar T S
As a dedicated Process Improvement and Transformation Consultant, I specialize in driving operational excellence and optimizing business processes to deliver measurable results. With a proven track record in analyzing complex workflows, identifying inefficiencies, and implementing innovative solutions and digital interventions, I help organizations achieve their strategic goals and enhance their competitive edge.
Experience
Senior Manager - Process Improvement
Aug 2022 — Present · Bengaluru, IN
Improved the CSAT score of a Fintech account by 20% by automating the quality audit process and statistical analysis. Redesigned process flow with digital interventions and a data-driven strategy by identifying and eliminating bottlenecks, reducing handling time by 10%. Led productivity metric improvement projects through statistical techniques, leading to an overall saving of $450k.Redesigned the process flow of a technology account through time and motion study, and NVA analysis, reducing the handling time by 12%. Developed a comprehensive global performance report for C-suite executives, identifying key risks, red KPIs, and areas of revenue leakage. Worked with senior leadership for a fintech account to assess technology options and align digital initiatives with long-term business strategy. Collaborated with cross-functional teams to drive cost-saving initiatives, improve process efficiencies, and enhance customer satisfaction through statistical analysis and digital intervention. Co-led the client-facing digital transformation initiatives for a fintech account, focusing on four major digital interventions, improving operational efficiency, and optimizing workflows.
Education
PSG College of Technology
Bachelor of Engineering (BEng), Automobile Engineering
2011 — 2015
XLRI Jamshedpur
PGDM (GM), Business Administration and Management, General
St.Joseph's Matriculation Higher Secondary School
High School, HSC
1998 — 2011
Skills
- Nx Unigraphics
- Microsoft Office
- Teamcenter
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Automotive
- English
- Solidworks
- Microsoft Powerpoint
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