Sarvesh Rai
Program Manager | CSA | CAD | CIS - Discovery | CIS - DF
- Role
- Program Manager at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sarvesh Rai
Overall 15+ years of IT experience in employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues, 7+ years of experience in ServiceNow development and configurations.Expert in implementing ITOM processes like Discovery, Cloud Discovery and Service Mapping Expert in understanding the user requirements and analyzing the functional specifications.Interact with functional/process owners to understand the business processes and new requirements.Manage and provide technical guidance to team to implement the ITOM Solution for the client.
Experience
Program Manager
Feb 2025 — Present · Gurugram, IN
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
2004 — 2008
Skills
- Configuration Management
- Oracle Sql
- Itil Certified
- Cmdb
- Hp Ucmdb
- Service Manager 7
- Hp Service Manager
- Bmc Remedy
- Problem Management
- Active Directory
- Service Management
- Troubleshooting
- Software Documentation
- Linux
- IT Service Management
- Integration
- Management
- Service Delivery
- Sdlc
- Team Management
- Incident Management
- Itil
- Change Management
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