Sarvesh Mishra
Customer Success Head @ Jio | Driving Enterprise Sales Success
- Role
- Customer Success Group Lead - Enterprise Business (Strategic Accounts) at Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sarvesh Mishra
With over 17 years of experience, I lead customer success group at Reliance Jio Infocomm, overseeing enterprise business for Strategic and Large accounts - West Region. My core competencies include key account management, customer success leadership, service and P&L management, sales operations and leveraging key performance indicators to drive operational efficiency. My focus remains on delivering exceptional customer experiences, aligning strategic objectives with comprehensive service delivery, and driving growth in dynamic, fast-paced environments.
Experience
Customer Success Group Lead - Enterprise Business (Strategic Accounts)
Feb 2023 — Present · Navi Mumbai, IN
Spearheaded end-to-end ownership of the Enterprise Strategic & Large group Business unit, driving profitability and operational excellence. • Led a high-performing Customer Success Group, enhancing business development initiatives across key markets. • Managed relationships with Ultra HNIs and VVIP customers, delivering exceptional service experiences tailored to their unique needs.
Education
Principal L N Welingkar Institute of Management Development and Research
Master's degree, Marketing
2013 — 2016
Welingkar Institute of Management
PGDBM, Sales and Marketing
Skills
- Customer Relationship Management (Crm)
- Concept Development
- Leadership
- Team Management
- Business Strategy
- Management
- Ideas Development
- Sales Management
- Business Relationship Management
- Sales
- Business Development
- Customer Satisfaction
- New Business Development
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