Sarthak Chandola
Client Success Manager | Cybersecurity SaaS | Retention, Adoption & Relationship Strategy
- Role
- Client Success Manager at BreachLock, Inc.
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sarthak Chandola
Customer Success Manager with 10+ years of experience supporting B2B SaaS and enterprise…
Experience
Client Success Manager
Jul 2025 — Present · IN
Enabling long-term client success and relationship management at BreachLock – a global cybersecurity company delivering Penetration Testing as a Service (PTaaS) across cloud, web, mobile, network, and API environments.· Focused on helping clients extract full value from BreachLock’s offensive security services while building trusted, high-retention relationships.· Managing post-sales engagement for international clients, ensuring timely onboarding, seamless delivery, and proactive technical support.· Acting as a liaison between technical teams (Security Analysts, PMs, Engineers) and client stakeholders (DevOps, InfoSec, Engineering).· Driving product adoption, capturing feedback, and improving platform utilization to support retention, renewal, and account growth.· Identifying value milestones and usage patterns to support expansion conversations and long-term business alignment.
Education
Amity University
Bachelor's degree
DAV Schools Network
Higher Secondary
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