Sarthak Tyagi
Analyst Passionate about Data visualization and Data extraction and querying | Power BI | tableau | RPA | SQL | Business Analyst | AI | Data Models | DAX | Azure | GEN AI | Requirement Gathering | BRD\'s | Use Cases
- Role
- Intern at Xceedance
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sarthak Tyagi
Data Analytics Executive with expertise in analyzing IT and company operations data, optimizing resolution times, and ensuring SLA compliance. Skilled in managing cloud data from the GSS ticketing tool, auditing processes, and documenting findings in audit formats. Proficient in Power BI for data visualization and reporting to drive strategic decision-making. Experienced in defining IT processes, refining SLAs, and supporting corporate IT strategy through data-driven insights. Additionally, adept at managing third-party vendors and their taskforce to ensure seamless operations and service delivery.
Experience
Intern
Feb 2025 — Present · Gurugram, IN
Provided support by managing incidents and service requests through ITSM tools, ensuring compliance with SLA metrics and enhancing operational visibility. Independently performed data analysis on IT operations and audit processes, contributing to process optimization and compliance tracking. Created insightful dashboards using Power BI and Excel, transforming raw cloud and ITSM data into actionable insights for the Poland region. Contributed to IT audits and documentation by preparing Business Requirement Documents (BRDs) and operational reports. Participated in User Acceptance Testing (UAT) for production deployments, validating system functionality and reporting bugs to ensure smooth rollouts. Conducted support troubleshooting and research, aligning efforts with ESAT (Employee Satisfaction) goals and documenting learnings for team use. Authored a comprehensive Support Analysis Report focusing on Incident Management, Service Requests, SLA Compliance, ESAT, and Reopen Rates. Maintained 100% SLA compliance and highlighted ESAT scores averaging 5.0 with a 75% response rate, showcasing high user satisfaction. Demonstrated ownership, a growth mindset, and the ability to work independently across multiple ITIL domains.
Education
Meerut Institute of Engineering and Technology(MIET)
Bachelor of Technology - BTech
2020 — 2024
DAV Schools Network
Intermediate
2019 — 2020
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