Sarthak Singla
Buisness Analyst at WIPRO
- Role
- Business Analyst at Wipro
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
Experience
Business Analyst
Jun 2024 — Present
Partnered with cross-functional stakeholders to gather, refine, and prioritize business requirements, enabling accurate solution design and delivery- Designed and implemented an Agent Performance Dashboard in Power BI, improving KPI visibility and supporting informed decision-making- Conducted root cause analysis (RCA) and volume elimination studies, identifying major customer pain points and presenting actionable recommendations that enhanced service efficiency- Reduced gas billing TAT from 20 to 15 days by analyzing workflow gaps, collecting agent feedback, and proposing process improvements- Cleaned and analyzed training data using Excel and macro-enabled models, improving reporting accuracy and enhancing workforce readiness- Demonstrated agility by quickly adapting to new processes and tools while maintaining a quality-first analytical approach.
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