Sarthak Sen

About Sarthak Sen

Strategic and results-driven IT Service Management Leader with over 11 years of experience spanning IT operations, incident escalation, network administration, and end-user support. Adept at driving SLA compliance, leading cross-functional teams, and leveraging automation to improve service delivery and operational efficiency. Skilled in working within Agile, DevOps, and ITIL-based frameworks, supporting large-scale IT infrastructure while ensuring business continuity and stakeholder satisfaction.I bring hands-on expertise in managing enterprise-wide networking, ITSM platforms, and monitoring tools, with a proven ability to troubleshoot complex issues and implement scalable solutions. Recognized for designing automation systems, leading migration projects impacting thousands of users, and building high-compliance IT test environments for regulatory projects.Experience HighlightsWipro Technologies (2013–2020): Progressed from End User Support Analyst to Network Administrator, gaining in-depth expertise in IT service delivery, user support, and network operations.Koch Business Solutions (2020–Present): Serving as Swarm Tech Lead & Escalation Manager, responsible for escalation handling, process improvement, and enterprise network/environment stability.Core SkillsNetworking: Cisco, Aruba, SD-WAN, VLANs, ACLs, DNS, DHCP & IP ControlOperating Systems: Windows OS, Mac OSITSM Tools: ServiceNow, Jira Service Management, BMC RemedyMonitoring & Management: Logic Monitor, SolarWinds, SCCM, Microsoft 365 Admin, Splunk, AWS Console, Citrix Console, XenApp Server, PowerShell, SharePointMethodologies: ITIL, Agile, DevOps, Escalation Management, Incident/Change & Problem Management, Risk & Resource ManagementSoft Skills: Strong communication, mentorship, documentation, and analytical thinkingCertificationsITIL 4 FoundationCisco Certified Networking Associate (CCNA)(20••••20)Microsoft Azure Fundamentals (AZ-900)Key AchievementsAwarded for Service Desk Automation (2016) – designed Service Desk Plus tool at Wipro, recognized at Carillion Service Desk.Honored with Above & Beyond Award (2019) for Wipro Service Improvements.Most Valuable Player (2022): Led Daisy Migration project impacting business partners.MPS Test Lab Setup (2023): Successfully built a compliance-ready IT test lab for Molex aligned with 21 CFR regulations, covering end-to-end deployment to production.

Experience

1. Itsm Manager

   Insight

   Nov 2025 — Present · Gurugram, IN

Education

• Dalmia College,Rajgangpur

  Bachelor's degree

  2009 — 2012

Skills

• Microsoft Word
• Microsoft Office
• Customer Service
• Vendor Management
• Research
• Business Analysis
• Management
• Powerpoint
• Microsoft Excel
• Leadership