Sarthak Kumar Samal
- Role
- Senior Consultant at Accenture
- Location
- Bhubaneshwar, IN
- LinkedIn followers
- 500 followers
About Sarthak Kumar Samal
A Senior consultant with 6+ years of SAP EWM professional experience including Design…
Experience
Senior Consultant
Nov 2024 — Present · Bhubaneswar, IN
Contributing to Application support with multiple clients who deals in consumer goods, chemical goods and pharmaceutical.Analyzing the issues raised by the users and providing resolution within the time frame of service level agreement and to the acceptance of the user and his/her subject matterexperts.Working on change requests for the new functionalities and on the existing functionalities.On-boarding into AMS team and to projects.Managing SDMs to ensure timely delivery.Manage Customer satisfaction and Escalation.Utilization reporting and optimal utilization of resources.Ticket metrics and SLA (Service Level Agreement) analysis.
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