Sartaj Kumar
Service Manager( Actively Looking For Change)
- Role
- State Service Manager at Agi Greenpac
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Sartaj Kumar
An Innovative Professional with nearly 18 years of experience in After Sale Service…
Experience
State Service Manager
Oct 2017 — Present · Gurgaon, IN
Expand Service Network for Bathroom products, fittings, sanitary wares in sync with business growth plans.• Satisfactorily attend to Dealer customer care assistance requirement and organize satisfactory resolutions.• Monitor & control the health status of service calls.• Plan & organize project services.• Plan & organize service camps.• Plan and Organize Open Market Plumber Training.• Measuring & Improving TAT of Branch & Service Franchisee • Monitor & ensure customer delight.• Plan and organize spares inventory and keep track of it.• Attend to escalation and ensure immediate Redressal• Visit dealers on regular basis.• Attend dealer, builder, architect etc. meets/exhibitions to represent Customer Care.• Provide to HO details and product feedback.• To Handle a Team of 30+ Plumbers & Engineers for Breakdown complaints• Organize to provide warranty certificates to Dealers & projects.• To Meet Monthly & Yearly Spare Selling Business Target.• Monthly compile the stock report of Scrap and FG (Physical Vs SAP) then send to SCM.
Education
Ramgarhia Institute of Engg. and Technology
Associate's degree, Electrical, Electronics and Communications Engineering
1991 — 1994
Skills
- Management
- Team Building
- Crm
- Business Development
- People Management
- Mis
- Distributed Team Management
- Key Account Management
- Competitive Analysis
- Product Marketing
- Telecommunications
- Product Development
- Analysis
- Vendor Management
- Product Management
- Negotiation
- Marketing Management
- Customer Relationship Management (Crm)
- Market Research
- Business Planning
- Operations Management
- Account Management
- Marketing
- Pricing
- Retail
- Leadership
- Training
- Customer Satisfaction
- New Business Development
- Microsoft Office
- Sales
- Strategic Planning
- Sales Operations
- Customer Retention
- Strategy
- Customer Service
- Sales Management
- Technical Support
- Technical Training
- Team Management
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