Sarra Mansouri
Customer Success Manager @Origina
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WORK HISTORY
Customer Success Manager @Origina
Build strong relationships with senior stakeholders, acting as a trusted advisor for IBM software support solutions- Drive seamless onboarding, quarterly reviews, and technical sessions with Origina’s IBM experts to accelerate adoption- Proactively monitor client activity, anticipate risks, and resolve issues to ensure high satisfaction and retention- Own and lead the renewal process, providing executive leadership with key reporting and insights on renewals, risks, and revenue trends while collaborating with Sales and CSM teams to maximize retention and growth- Identify expansion opportunities, strengthen engagement, and drive long-term value realization.
EDUCATION
Lycée privé Notre Dame de Bellegarde
Baccalauréat
IAE Lyon
Licence
IAE Lyon
Master's degree
Pontificia Universidad Católica Argentina
Master 2 (M2)
SKILLS
ABOUT SARRA MANSOURI
Passionate and experienced senior Customer Account Manager, fluent in French English and…
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