Saroop Uthaman
General Manager @Jimmy\'s Killer Prawns
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WORK HISTORY
General Manager @Jimmy\'s Killer Prawns
Top leader and decision-maker responsible for the overall success and smooth operation of a restaurant. This role is highly demanding, combining business strategy, financial oversight, staff management, and direct customer relations\".Financial & P&L Management - Drove P&L accountability, managing budgets, forecasting revenue, controlling operational costs (labor, food, beverage), and implementing strategies to maximize sales and profitability.Operational Excellence - Oversaw and optimized all daily operations, ensuring strict adherence to health, safety, and quality standards while enhancing efficiency, inventory management, and smooth service flow.Team Leadership & Development - Recruited, trained, mentored, and developed a high-performing team of management and hourly staff, fostering a positive, inclusive culture focused on accountability and professional growth.Guest Experience & Service - Championed guest satisfaction, proactively resolving complex issues, monitoring service delivery, and implementing initiatives to build loyalty and ensure exceptional, consistent dining experiences.Sales & Marketing - Developed and executed local store marketing initiatives, promoting specials, managing community outreach, and coordinating with the corporate team to drive consistent traffic and revenue growth.Inventory & Supply Chain - Managed vendor relations and supply chain logistics, negotiating contracts, overseeing procurement, and conducting regular inventory audits to minimize waste and ensure product availability.Compliance & Administration - Ensured complete compliance with all local, state, and federal regulations (labor laws, food safety), while overseeing accurate payroll and administrative functions.
EDUCATION
Bangalore University
Bachelor's degree, Hotel/Motel Administration/Management
Garden City University
Bachelor's degree, Hotel, Motel, and Restaurant Management
SKILLS
ABOUT SAROOP UTHAMAN
Dynamic and Results-Driven Restaurant General Manager specializing in multi-concept operations across Seafood, Indian, Italian, Middle Eastern, and Quick Service Restaurant (QSR) verticals over 17 years. Recognized with a prestigious Gold Award (Restaurant Manager of the Year 2023) for outstanding performance in new restaurant openings and established operations. Expert in optimizing operational efficiencies, cultivating service excellence, and mentoring diverse teams to exceed performance targets. Committed to driving significant revenue growth and maximizing profitability while upholding the highest industry standards.
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