Saroj Kumar Behera

About Saroj Kumar Behera

Customer Service: Worked for 3 years, providing customer support and assistance.Email Process (Senior Specialist): Transitioned to this role after 3 years in customer service, and worked for 2.5 years handling email processing tasks as a senior specialist.Responsibilities:Process incoming emails from customers regarding product inquiries, support requests, and feedback.Respond to emails promptly and professionally, ensuring high levels of customer satisfaction.Collaborate with other departments to resolve customer issues and escalate complex cases as needed.Maintain accurate records of customer interactions and transactions.Assist in the development and improvement of email response templates and guidelines.Stay updated on product knowledge and company policies to provide accurate information to customers.Meet or exceed daily email processing targets while maintaining quality standards

Experience

1. Senior Specialist

   Home Credit India

   Aug 2023 — Present · Gurugram, IN

   Process incoming mails from customers regarding product inquiries, support, request and feedback. • Respond to Emails promptly and professionally, ensuring high levels of customer satisfaction. • Collaborate with other departments to resolve customer issues and escalate complex cases as needed. • Maintain accurate records of customer interactions and transactions. • Assist in the development and improvement of Email templates and guidelines. • Stay updated on product knowledge and company policies to provide accurate information to customers. • Meet or exceed daily Email processing target while maintaining quality standards.

Education

• Utkal University

  Bachelor of Commerce, Business/Commerce, General

  2015 — 2017

• Jaipur National University

  Master of Business Administration - MBA, Accounting and Finance