Saroj Kumar

About Saroj Kumar

Operations-driven professional with 2+ years of experience in workforce deployment…

Experience

1. Business Operations Associate

   BetterPlace

   Oct 2024 — Present · Gurugram, IN

   1) Lead and manage the end-to-end operations for a large and diverse pool of gig workers, ensuring optimal performance, resource allocation, and seamless execution of tasks.2) Develop and maintain strong relationships with key clients, understanding their specific needs, providing customized solutions, and ensuring high levels of satisfaction.3) Drive revenue growth by identifying and capitalizing on new business opportunities, optimizing service offerings, and streamlining processes for cost-effectiveness.4) Oversee the planning, coordination, and execution of examination services, ensuring compliance with client requirements and deadlines while maintaining operational excellence.5) Implement performance metrics and KPIs to monitor and improve productivity, providing actionable insights to both clients and internal teams.6) Collaborate with cross-functional teams, including HR, operations, and client management, to develop strategies for enhancing workflow efficiency and operational scalability.7) Ensure continuous improvement by identifying bottlenecks in current processes, implementing process enhancements, and utilizing data-driven insights to drive operational decisions.8) Facilitate training and onboarding for new gig workers, ensuring alignment with company standards and ensuring high-quality service delivery from the team.9) Manage conflict resolution and problem-solving, addressing client and operational challenges swiftly and professionally to maintain high levels of satisfaction.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Master of Business Administration - MBA

  2020 — 2022

• University of Lucknow

  Bachelor of Business Administration - BBA

  2017 — 2020