Sarmistha Roy
Product Specialist at HighLevel
- Role
- Product Specialist at HighLevel
- Location
- Jamshedpur, JH, IN
- LinkedIn followers
- 500 followers
About Sarmistha Roy
Customer-focused Fintech & SaaS Support Specialist with 5 years of experience across…
Experience
Product Specialist
Apr 2025 — Present · TX, US
Expertise in platform setup, configuration, and customization.2. Proficient with CRM pipeline management, contact segmentation, automation workflows, funnel, websites and landing page creation, email/SMS campaign setup, tracking, and troubleshooting3. Calendar integration, booking system setup, and automation triggers4. API integrations with third-party tools (Zapier, Stripe, Twilio, etc.)5. Troubleshooting technical issues including DNS, SMTP, and domain setups6. Ability to explain platform workflows and complex automations.7. Building long-term client relationships through trust and reliability8. Staying updated with GoHighLevel updates, beta features, and industry trendsLead technical support initiatives.
Education
AISECT University, Hazaribag (Jharkhand)
Bachelor of Business Administration - BBA, Human Resource and Digital marketing
2017 — 2020
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