Sarma Kalamchety

About Sarma Kalamchety

A Professional Services leader with 22+ years of progressive experience across multiple…

Experience

1. Vice President - Client Engagement

   Coforge

   Sep 2023 — Present

   Leadership • Professional Services portfolio for MuleSoft and Salesforce practices in the US Region • Responsible for managing portfolio for existing accounts • Experience with hiring, building, and managing a sales team of hunters and farmers • Outcome oriented and results driven approach • Organize and maintain sales operations for the US region • Partner Engagement and driving strategy to effectively collaborate with partners • Align with Customer priorities and resolve any conflicts • Team motivation, monitoring and guiding the teams towards achieving Customer satisfaction and revenue goals. • Problem solving, conflict resolution, communication, and negotiation skills Customer Success • Customer Success Management • Showcasing the value driven to the Customer through metrics and KPIs defined thus winning their trust • Created company-wide culture of Customer Success and promoted Customer Centric approach across Sales, Services and Delivery Account Management • Client Engagement for Key Million$ Accounts • Nurture, grow, expand the accounts through upselling and cross selling service offerings • Account farming, account mining, client relationship management, revenue generation, executive escalation management • Handled existing accounts in India, Middle East, APAC & ANZ geographies • Currently handling existing accounts in US geography • Leading a team of Account Managers/Client Partners that handle multiple accounts Strategy & Growth • Create and Implement Sales strategies based on strategic direction, organization goals, and CxO objectives • Report on the progress of the plan providing a dashboard with RAG status of each initiative • Propose new initiatives for expansion (new business), stabilization and growth (existing business) • Setup process, resource structure and replicate delivery models with a cookie cutter approach for new geographies/regions/service lines

Skills

• Microsoft Sql Server
• Solution Architecture
• Requirements Analysis
• Oracle
• Business Analysis
• Sql
• .net
• Software Project Management
• Java Enterprise Edition
• Vendor Management
• Project Management
• Web Services
• Sdlc
• Agile Methodologies
• Enterprise Architecture
• Soa
• Quality Assurance