Sarkar Raktim

Head of Customer Service SMO India

Role
Head of Customer Service Smo India at Siemens
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sarkar Raktim

Industry expert in the railway sector with comprehensive experience spanning conceptualization to completion of turnkey railway projects. Proven track record in managing rolling stock projects, long-term metro maintenance contracts, and business development. Demonstrated strengths in project management, contract negotiation, team leadership, and customer satisfaction. Recognized for building trust, transparency, and fostering a culture of safety and continuous improvement. Well-connected at decision-making levels across Indian Railways.

Experience

  1. Head of Customer Service Smo India

    Siemens

    Apr 2023 — Present · Gurugram, IN

Education

  • Jalpaiguri Govt. Engg College

    Bachelor's degree, Electrical engineering

    1988 — 1992

  • Jalpaiguri Government Engineering College

    Bachelor of Engineering, Electrical and Electronics Engineering

Skills

  • Project Planning
  • Integration
  • Project Management
  • Customer Service Management
  • Business Strategy
  • Process Improvement
  • Management
  • Change Management

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Sarkar Raktim — Head of Customer Service Smo India at Siemens in Gurugram, HR, IN | Unifers