Sarita Satapathy
Cloud Practice Leader at Salesforce @Salesforce
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WORK HISTORY
Cloud Practice Leader at Salesforce @Salesforce
Hyderabad, IN
Cloud Practice Build & Scale (Multi-Industry | Global)Built and scaled Salesforce Industry Cloud practices from inception to enterprise scale across Health Cloud, Financial Services Cloud & Insurance Cloud. Established global operating models, capability roadmaps, and delivery readiness frameworks to support large, multi-year, global enterprise transformation programs. Large-Scale Global Program DeliveryLed complex, multi-cloud, multi-year global programs for enterprise customers across AMER, EMEA, and APAC. Directed distributed, cross-geo teams and senior stakeholders, ensuring predictable outcomes, delivery excellence, and sustained customer confidence at scale. Enterprise Delivery & Crisis LeadershipTrusted Crisis Leadership and Program Recovery expert, brought in to stabilize high-risk, mission-critical global programs across telecom, banking, insurance, and healthcare. Recovered multiple RED and high-watch engagements, restoring delivery health, executive trust, and program stability. Delivery Governance, Quality & Risk LeadershipServed as Delivery Governance & Quality Council Expert for high-risk portfolios. Embedded robust risk, quality, and escalation frameworks, strengthening predictability, compliance, and executive assurance across complex global delivery ecosystems. Business Partnering & Strategic GrowthActed as a strategic Business Partner to sales, alliances, and leadership teams—supporting pipeline growth, large pursuits, and complex RFPs. Contributed to shaping delivery strategies, operating models, and enterprise value propositions. Organization-Level Strategic Initiatives & Process ExcellenceLed organization-wide, high-impact strategic initiatives with measurable outcomes. Recognized for Process Excellence, simplifying and standardizing complex delivery processes and consistently achieving 5/5 stakeholder satisfaction.
EDUCATION
Indian School of Business
Leadership with AI, Leadership with AI
Indian School of Business
Mastering Negotiation & Influence Programme, Organizational Leadership
Biju Patnaik University of Technology, Odisha
Bachelor of Technology (B.Tech.), Electrical Engineering
SKILLS
ABOUT SARITA SATAPATHY
Salesforce Cloud Practice & Transformation LeaderSalesforce and Microsoft Dynamics CRM Transformation and Customer Success Leader with 21 years of experience, including 6+ years in global customer-facing roles across the USA and South Africa. Proven in building and scaling Salesforce Cloud practices and Global CoEs, establishing strong delivery governance, and leading large, complex enterprise transformations across Salesforce, Microsoft Dynamics CRM, and Siebel-Oracle RODOD ecosystems.Recognized for AI-led digital transformation, intelligent automation, and delivering global programs with sustained 100% CSAT. Known for delivery excellence, quality leadership, and critical program recovery, restoring mission-critical, multi-cloud programs from RED to GREEN.A trusted Cloud Practice and Delivery Leader with deep experience across Insurance, Health, and Financial Services Clouds, governing large delivery portfolios, driving predictable outcomes, and strengthening executive confidence through disciplined risk, quality, and governance frameworks. A people-first leader focused on high-performing teams, capability transformation, and close partnership with sales, pre-sales, RFPs, and business stakeholders to accelerate growth and customer success.Core Competencies Award-Winning Leadership – Salesforce Trailblazer Award 2025 (highest individual honor at Salesforce GDC) & Customer Success Award 2024 (highest team honor) Customer Advocacy – Aligns org capabilities with client needs; drives adoption, impact, and long-term success Salesforce Cloud Practice Development – Scaled practices & CoEs to 250+ consultants, 50+ projects,>100% utilization People Leadership Excellence – Led 76+ teams with >91% Great Manager scores,>96% retention, strong AI-readiness Delivery Excellence & Crisis Leadership – Expert in Agile program management and delivery governance; trusted to ensure business outcomes with ZERO Unmanaged escalations Innovation & Reusable Assets – Productized assets and cross-cloud accelerators improving speed and adoption Talent Transformation – Built future-ready leaders, transitioned talent into higher-impact roles Trusted Client Partner – Embedded VoC with Salesforce Product teams and global clients Executive Presence – Recognized for sound judgment, clear communication, and practical leadership that accelerates transformation and customer success Process Excellence – Skilled at simplifying and standardizing complex processes; consistently achieved 5/5 stakeholder satisfaction
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