Sari Sapon
Lead Experience Manager & CX/AI Strategist | ex-Verizon, McKinsey, BMW
- Role
- Global Digital Experience Strategist at PwC
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sari Sapon
PORTFOLIO: a Customer Experience Lead and CX / AI Strategist with a track record of designing user-centered, revenue-driving solutions for Fortune 500 companies, startups, and government clients. I specialize in integrating human-centered design with emerging AI capabilities to modernize service delivery, improve operational efficiency, and elevate user engagement.My passion lies in identifying the right problems to solve—combining research, strategy, and a deep understanding of human behavior with the transformative potential of AI. Whether designing adaptive authentication at Verizon or leading AI-integrated CX initiatives for the U.S. Fish and Wildlife Service, I’ve helped teams move from insight to impact.I thrive on leading design teams, mentoring talent, and partnering with stakeholders across disciplines to build scalable, mission-aligned solutions that make a difference.Sectors: AI, FedCiv, Telecommunications, Editorial, FinTech, Finance, EdTech, HealthTech, Health, AgTech, Federal Civilian Agencies.Outside of work, I’m a visual artist a recovering news junky (but I keep relapsing), a lifelong learner (AI obsessedI), with an insatiable love for New York City, my home.
Experience
Global Digital Experience Strategist
Jan 2026 — Present · New York, NY, US
Education
School of Visual Arts
Digital Communication and Media/Multimedia
Boston University
School of Fine Arts
Cooper Professional Education
User Experience
Massachusetts College of Art and Design
Bachelor of Fine Arts
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