Sarim Sayed
Customer Success Manager | Process Innovator | Building High-Performance Teams and Metrics
- Role
- Customer Success Manager at Rapl Inc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sarim Sayed
As a Customer Success Manager with experience in both early-stage (0-1 journey) and growth-stage (1-10 journey) companies, I specialize in building scalable processes, setting performance metrics, and leading teams. At Simplotel, I led a team of 3 CSMs, improved customer engagement through traffic analysis, and implemented success metrics that boosted customer satisfaction and upselling efforts. At RapL Technologies, I restructured strategies that increased monthly active users 4x, revamped customer engagement, and introduced data-driven reporting tools. I also have hands-on experience in hiring and team development, focused on delivering measurable results.\"
Experience
Customer Success Manager
Nov 2022 — Present · Bengaluru, IN
Led a strategy restructure, increasing monthly active users by 4x- Spearheaded product adoption efforts and upselling, resulting in increased client engagement- Introduced data-driven tools like Executive Summary templates, enhancing customer insights and decision-making- Managed customer onboarding, engagement, and content revamps, improving satisfaction and reducing churn- Facilitated recruitment and improved internal processes with an ATS implementation.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Technology - BTech, Electronics and telecommunications
2015 — 2020
International Indian School, Dammam
10th, Science
2001 — 2013
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Intelligence and Analytics
2015 — 2020
Rajhans Vidyalaya
12th, Science
2013 — 2015
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