Sarim Husain

About Sarim Husain

AWS Certified Solutions Architect and AI Practitioner with 12+ years of expertise in technical operations management, specialising in cloud computing and database technologies. Led supportengineering operations for AWS India\'s Data domain—including Database, Analytics, Big Data, and AI/ML teams—consistently driving operational excellence and elevating service quality. Demonstrated success in leading high-performing, cross-functional teams, with a strong focus on process optimisation and stakeholder empowerment. Recognised as a multifaceted leader combining strengths in technical management, people leadership, project execution, stakeholder engagement, and customer success.Passionate about continuous improvement, knowledge sharing, andtalent development to build resilient and agile teams.

Experience

1. Sr Operation Manager Iii (Data - Db Bgda Aiml Analytics)

   Amazon Web Services (AWS)

   Apr 2025 — Present · Bengaluru, IN

   Leading and managing high-performing support teams specialising in analytics, big data, and database management.• Taking full ownership of key team performance indicators including resolution rates, SLA adherence, and service quality metrics to drive team performance and KPIs.• Providing strategic direction and visionary leadership to inspire teams to achieve excellence, while also playing a pivotal role in talent acquisition and collaborating with HR to attract top candidates.• Seamless integration of new hires through effective onboarding to ensure their swift and efficient assimilation into the team.• Spearheading efforts to streamline support operations by developing and implementing robust processes and procedures, identifying bottlenecks and pain points, and devising innovativesolutions to enhance overall efficiency.• Ensuring seamless coordination with cross-functional teams to align support efforts with broader organisational objectives.• Compiling comprehensive reports on team performance, key metrics, and strategic insights for senior leadership, while utilising data analytics and visualisation tools to extract actionable insights and trends.• Effectively communicating findings and recommendations to stakeholders through regular WBR/MBR/QBR meetings and presentations.• Facilitating successful service and product launches to supportorganisational growth and expansion.• Cultivated strong relationships with key customers such as Swiggy, Zomato, and Nykaa. Established a CTO level connection to understand their pain points and enhance their customerexperience.

Education

• Krishna Institute of Engineering & Technology

  Bachelor of Technology (B.Tech.), Information Technology

  2009 — 2013

Skills

• Amazon Ec2
• Microsoft Excel
• Sql
• Linux
• Unix
• Microsoft Office
• Data Structures
• Amazon Rds
• Mysql
• Microsoft Sql Server
• Windows
• Programming
• Amazon Web Services (Aws)
• Amazon Ebs
• Database Administration
• Amazon Vpc
• Powershell