Sarika Kumar

About Sarika Kumar

With ~ 12 years of experience as a results-driven Senior Technical Program Manager at ICE…

Experience

1. Technical Program Manager

   Microsoft

   Mar 2022 — Present · Pune, IN

   Working as Technical Program Manager for Cloud Customer and Hosted Product Delivery. Established scalable release management framework with on-time and high-quality releases involving cross functional collaboration. Coordinated efforts across IT, customer service, vendors, and Microsoft support to deliver the project with Zero downtime Go-Live within the agreed timeline and SLA boundaries. Streamlined change and incident management approvals aligning with ITIL based processes, hence improving audit compliance. Managed seamless migration of large-scale Microsoft customers to Dynamics-365 Voice Platform involves moving telephony services integrated with Dynamics-365 (usually via Omnichannel for Customer Service) to a new platform to Microsoft Digital Contact Center Platform or Azure Communication Services. Conducted comprehensive stakeholder workshops, training sessions, and user onboarding to support adoption, resulting in >90% user satisfaction post-implementation. Ensured security compliance based on Microsoft standards for all products by engaging appropriate team on a regular check. Partnered with DevOps teams to integrate CI/CD pipelines into the release process, accelerating deployment frequency and enabling faster time-to-market. Established regular release retrospectives and feedback loops with stakeholders and delivery teams, driving iterative improvements in release practices. Monitor and report on project progress, risks, and issues to senior leadership.

Skills

• Project Management
• Resource Management
• Project Planning
• IT Service Management
• Microsoft Office 2007
• Vendor Management
• Requirements Analysis
• Microsoft Excel
• Databases
• Oracle
• Management
• Team Management
• Microsoft Sql Server
• Sdlc
• Business Analysis
• Software Development
• Javascript
• .net
• Cloud Computing
• Analysis
• Clarity Tools
• Advance Excel
• Project Coordination