Sarika Sehgal
Reach Group
- Role
- Customer Relationship Management Manager at Raheja Developers Ltd
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sarika Sehgal
A dynamic and versatile Customer Service Professional with 9+ years of experience in Customer Relationship Management (CRM) and collections and presales. Proven expertise in ensuring timely service delivery, quality, and adherence to TAT. Skilled in managing HNI customers, enhancing customer satisfaction, and implementing effective CRM solutions to drive customer loyalty and engagement throughout the project lifecycle. Key Result Areas: • Taking care of documentation related to Possession, Registry, Unit Transfer etc. • Preparation of Builder Buyer Agreement and coordination with customer and Advocate for Stamp Duty the Registration of BBA at Registry Office. • Handling customer queries/complaint and coordination with inter-department to resolve the case in effective manner. • Taking care of all operational process with compliance as per RERA Act. • Handling Collection as per demand/outstanding and maintaining MIS, Registry, BBA. • Taking construction update from project team for timely update to the customers. • Coordination with backend for demand letter and issuance of allotment letter and receipts. • Follow-up with customer for payment collection and BBA registration. • Follow-up with banks for timely disbursement and TPT/PTM. • Also able to work on FARVISION.
Experience
Customer Relationship Management Manager
Apr 2023 — Present · IN
Handling Customer Queries Via emails, calls and walk-ins.• Follow ups for payments and outstanding for achieving Monthly collection target.• Receive and verify new bookings Documents.• Make KYC Verifications calls.• Prepare and provide welcome letter.• Handling refund and cancellation, follow ups with clients for the same.• Receive, verify and process name addition, deletion and transfer cases.• Receive, verify and process possession documents.• Process brokerage bills.• Inter department coordination for clients Queries, modifications cases and brokerage bills.• Prepare Daily Collection Report.• Prepare Daily MIS for Management.• Skillfully Handling Real Estate Customer Queries of Residential and Commercial Property.
Education
Maharshi Dayanand University
Bca
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