Sarika Pujary

Associate Manager Customer Service @The Lubrizol Corporation

Mumbai, IN

Manages the operations of Sample Handling and ensures on time delivery of products and services to customers.(EUROPE, MIDDLE EAST, AFRICA & INDIA)•Retrieve sample order requests from the Internet, Email and Phone calls, process for shipment and PGI the sample order after shipment.•Replenishment of sample from Source Point to Mumbai Office.•Publishing Sample report to Business on Monthly basis.•Creation of Developmental Sample Code.•Creation of Debit/Credit note.•Creation of Return Material from Customer to Lubrizol.•Responsible for Sample clearance.•Contributed to the implementation of a global complaint management and new sample management strategy for Lubrizol.•Manage all issues for quality of products shipped from a Lubrizol facility to India Customer’s & provide corrective & preventive action. •Manage customer’s quality of service complaints, provide corrective actions and arrange financial compensation. •Working with other Customer Assistance staff and coordinate for Quality related complaints with the appropriate Facility QA, Manufacturing, or GBU Technical Contact.•Provide technical assistance to customers and operations.•Ensure smooth communication between our customers, the commercial groups and any other stakeholders.

South Indian Welfare Society

Bachelor’s Degree