Sari Alshiekh

Manager, User Services @Ellucian

I lead a high-performing team committed to delivering exceptional service and executing strategic initiatives that support Rider’s mission. Working closely with the leadership team, I contributed to achieving over $1 million in cost savings in our first fiscal year through targeted efficiency strategies and process improvements.My focus is on building and guiding a skilled User Services team, fostering a collaborative, results-driven culture aligned with Rider’s values and long-term goals. Key initiatives include the deployment of JAMF and the utilization of enterprise solutions like ServiceNow and Azure to optimize service delivery, enhance user experience, and support operational excellence. With expertise in service operations, strategic planning, and client relationship management, I am dedicated to advancing educational technology, cultivating partnerships, and ensuring our solutions meet both immediate needs and Rider’s strategic vision for the future.