Steve Rhodes
Member - Salesforce Comms Product Advisory Council (Pac) & Platform Customer Advisory Board (Pcab) @Salesforce
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WORK HISTORY
Member - Salesforce Comms Product Advisory Council (Pac) & Platform Customer Advisory Board (Pcab) @Salesforce
Member of the Salesforce Platform Customer Advisory Board (PCAB) and Communications Advisory Council (PAC)
EDUCATION
Project Management Institute - PMI
PMP, Project Management Professional Certification
Trailhead by Salesforce
Triple Star Ranger - Ongoing Development, Salesforce
NAIT (Northern Alberta Institute of Technology)
Business Administration, Marketing
SKILLS
ABOUT STEVE RHODES
Senior delivery leader at TELUS specializing in large-scale digital transformation across billing platforms, Salesforce CRM, BSS, IoT, 5G, and Google Cloud. PMP, PMI-ACP and SAFe certified, with an extensive career driving mission-critical programs in the Communications vertical.I currently lead TELUS\'s Billing Platform Delivery & Transformation, overseeing ~180 onshore and offshore team members with full P&L accountability, opex/capex stewardship, and one of TELUS\'s largest active platform modernization programs, transforming wireless and wireline billing infrastructure to Real-Time Billing (RTB) on cloud.My work sits at the intersection of enterprise delivery, platform modernization, and applied AI. I have deployed generative AI copilots achieving ~30% reduction in routine task effort, led SAFe Agile adoption delivering 10% CSAT improvement and 80% faster time to market, delivered Salesforce Communications Cloud implementation across a large enterprise user base, and drove 65% CI/CD pipeline reduction through engineering-led SRE transformation.I bring deep platform and delivery expertise across BSS, Salesforce Communications Cloud, and GCP, combined with commercial acumen including P&L ownership, FinOps cost governance, and multi-vendor contract management.Beyond delivery, I\'m committed to building the people around me, actively mentoring emerging leaders and fostering high-performing, self-sufficient teams in complex matrix organizations.
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