Sarfraz H.

Senior Technical Analyst @HCA Healthcare

US

Led the Core Refresh Project, successfully upgrading facility network infrastructure and improving system uptime by 30%.• Serve as Lead Technician for HCA Heathrow, Mount Dora, Casselberry, and West Volusia FSERs, overseeing IT infrastructure implementation, clinical systems integration, and network connectivity.• Partner with HCA ITS North Florida division, facility leadership, and third-party contractors to align technical infrastructure execution with construction milestones.• Lead Technician for the RAM Project, driving infrastructure improvements and preparing teams for the transition to a cloud-based EHR system scheduled to go live in 2026.• Directed a hospital-wide transition project, ensuring standardization and streamlined device management.• Collaborate with IT facility teams to troubleshoot and resolve 95% of end-user issues within 24 hours, increasing user satisfaction scores by 20%.• Recognized Subject Matter Expert (SME) for the Service Central Go-Live Transition, facilitating a seamless changeover and reducing service request resolution time by 15%.• Executed installations and decommissioning of facility computers and devices, improving operational efficiency and lifecycle management.