Sarfaraz Bharde

About Sarfaraz Bharde

Result Oriented IT Infrastructure and Service Management professional with 19 years of experience in Account Management, Service Delivery Management, Service Performance Management and Service Management Deployments.Currently working as Delivery Assurance Manager with Capgemini, Cloud Infrastructure Services. An individual performer, team player and team enabler recognized for successful alignment of IT Infrastructure Services. Having wide experience across infrastructure technologies for BFSI, Retail and Technology Industries.Key Expertise - Account ManagementService Delivery ManagementService Management Deployment - ITILService Integration And ManagementContinual Service ImprovementService Transition ManagementPrince2 Methodologies/ Projects Management: Global Cloud SMC Transition to COE IndiaTechnical Service Desk Deployment for Global AccountManaging Global ServiceNow rollout for SMC India, Managing Domain Skills Enhancement Project.o Backup and Archive Global Air-Gap Solutiono Storage Consolidation, Datastore Standardization, ITSM Deploymento SMC COE Cloud Services - Process Transition – Offshore Location o Technical Service Desk Deployment for Global Account – Australia Regiono Service Management Deployment for Enterprise Shared and Cloud Serviceso Multiple Service Management (I/P/C) Deployment for Global Customers ITSM Tools: ServiceNow, BMC RoD, BMC-EARS, BMC-Remedy 7/ 7.6/8, and CA-SDM12. Reporting Tools: SLAsh, e-SO, SpotFire, OneSource, Proview, COMET, DPA, RVTool. Education/ Certifications:Service Delivery Management Global Program from ESCP Business School, France, 2021Bachelor Of Computer Application from Vinayaka Missions University 2009Bachelor Of Computer Engineering from Dnyaneshwar Vidyapeeth, 2004-05Certified ITIL®V3 Expert; certification completed from APMG and Axelos. Certified Prince2® Practitioner; certification completed from Axelos. Atos Certified Trainer – ITIL Service Management Framework, certified by Atos India

Experience

1. Performance Delivery Manager

   Capgemini

   Jan 2023 — Present · Mumbai, IN

Education

• Dnyaneshwar Vidyapeeth

  Bachelor of Engineering (BEng), Computer Engineering

  2003 — 2005

• ESCP Business School

  Service Delivery Management Global Program, Executive Development Program

• Dnyaneshwar Vidyapeeth

  Diploma In Computer Engineering, Computer Engineering

  2001 — 2003

• Anjuman e Islam Kurla Boys High School

  SSC, 10th Standard

  1992 — 1997

• Vinayaka Mission's Research Foundation - University

  Bachelor's degree, Computer Science

Skills

• Transition Management
• Business Process
• Process Management
• Information Technology
• IT Service Management
• Requirements Analysis
• Change Management
• Cloud Computing
• Bmc Remedy
• Business Process Improvement
• Service Management
• Service Desk
• Itil
• IT Management
• Service Delivery
• Business Analysis
• Sla
• Service-Level Agreements (Sla)
• IT Operations
• Active Directory
• Itil V3 Foundations Certified
• Data Center
• Release Management
• Outsourcing
• IT Strategy
• Incident Management
• Infrastructure
• Project Management
• Solution Architecture
• Six Sigma
• Continuous Delivery
• Problem Management
• Integration
• Team Management
• Vendor Management
• Consulting
• Process Improvement
• Operating Systems
• Management