Sarfaraz Kureshi
Manager, Global Compliance at Amazon | Ex - Tangoe, Ola, Myntra, WNS | Let\'s Connect
- Role
- Manager, Global Compliance at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sarfaraz Kureshi
Dynamic and results-driven operations leader with over 15 years of progressive experience…
Experience
Manager, Global Compliance
Apr 2021 — Present · Bengaluru, IN
Spearheaded a team of review specialist to ensure all listed products on the catalog are compliant. Developed a ML (Machine Learning) based solution to automate the review mechanism of the listings. Key projects include: creation of New Hire Orientation framework which helped improve the employee onboarding experience from 3.5 to 4.8 on a scale of 5. Designed a skip meeting mechanism to improve the input gathering from associates to leadership. The overall connections improved by 23%. Enhanced the capabilities of the ML solution to increase the output by 5X resulting in annualized head count savings of ~65HC. Reduced NVA (Non-Value Added) activities via Process Re-engineering, Cost of Rework and automation, resulting in annualized head count savings of ~80HC. The initiatives helped with GMS savings of ~$10mn per year. Strategized the transaction audit mechanism resulting in DPMO improvement of 15%. Evaluated the current performance management and devised new Scorecard patterns and helped standardized the annual appraisal method.
Education
St. Xavier's High School
High School, Science
2003 — 2004
WNS Global Services Pvt Ltd
Basics of Lean & Six Sigma, Project Management
Karnataka State Open University (KSOU), Mysuru
Bachelor of Commerce - BCom, Business/Commerce, General
2005 — 2008
Simplilearn Alumni
Data Analyst Master's Program , Analytics
NIESBUD (National Institute of Entrepreneurship and Small Business Development)
Digital Marketing Certification, Marketing
Indian Institute of Management Visakhapatnam
Executive Professional Program in Advanced Corporate Strategic Management, Business Administration and Management, General
Skills
- Performance Management
- Crm
- Team Management
- Recruiting
- Management
- Customer Service
- Customer Satisfaction
- Service Delivery
- Bpo
- Mis
- Employee Engagement
- Call Centers
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