Sarfaraaz Shaikh

About Sarfaraaz Shaikh

Decade of experience in the SaaS and IT security sectors as a Customer Success Manager, I’ve had the privilege of working with some fantastic teams at companies like Veeam Software and Ivanti. My journey began as a Customer Service Representative where I learned the ropes of customer interaction and quickly moved up to managing significant accounts.At Ivanti, I managed a $2 million revenue portfolio focused on renewals and support sales. This role taught me the importance of understanding customer needs deeply—something I carry into every interaction today. I’m proud to say that my efforts contributed to high renewal rates while also identifying upsell opportunities that benefited both clients and our business.Currently at Veeam Software as a Customer Success Manager, I focus on strategic accounts where building relationships is key. Conducting strategic business reviews allows me to align our services with client goals effectively. It’s rewarding to see how these partnerships evolve into long-term collaborations that drive growth for everyone involved.If you’re interested in discussing customer success strategies or sharing insights about the SaaS landscape, feel free to reach out via email! Let’s connect!Skills: Customer Success Management | Account Management | Relationship Building | Customer Retention | Upsell/Cross-sell | Salesforce | Technical Support | Onboarding

Experience

1. Renewal Specialist

   Aeries Technology

   Aug 2025 — Present

Education

• St. Aloysius High School

  Secondary School Certificate, SSC

  2004 — 2005

• Welingkar Institute of Management

  Postgraduate Diploma, MBA in Marketing

• St Gonsalo Garcia College

  Bachelor of Commerce - BCom

Skills

• Digital Marketing
• Online Advertising
• Social Media Marketing
• Online Marketing
• Email Marketing
• Business Development
• Account Management
• Lead Generation
• Crm
• SEO
• Web Development
• Mobile Application Development
• Mobile Application Design
• Responsive Web Design
• Cascading Style Sheets (Css)
• Html
• Jquery
• Content Management Systems (Cms)
• Psd to Wordpress
• Wordpress
• Wordpress Design
• Php
• Bootstrap
• Magento
• Javascript
• Logo Design
• Brochures
• Packaging Design
• Corporate Gifting
• Strategy
• Marketing
• Team Management
• Marketing Strategy
• Sales Management
• Strategic Planning
• Customer Relationship Management (Crm)
• Management
• Customer Service
• Sales
• Project Management