Sarequa Hasnen
Avp- Customer Experience and Communication and Non Voice Service Delivery @Tata Capital
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WORK HISTORY
Avp- Customer Experience and Communication and Non Voice Service Delivery @Tata Capital
Thane, IN
EDUCATION
Indian Institute of Planning and Management
Master’s Degree, Business, Management, Marketing, and Related Support Services
Indian Institute of Planning and Management
Bachelor’s Degree, Business/Commerce, General
Our Lady Queen of the Missions School
High School
SKILLS
ABOUT SAREQUA HASNEN
A dynamic professional with 11 years of experience in product management, customer experience and as Digital product manager- Currently working as Customer Experience and Non voice service operations lead for Tata Capital Retail segment- Previously worked in the Digital Channel team of Tata Capital. Increase Digital sourcing and manage end to end customer journey from lead creation to fulfillment- Previously led a team who works on Quality of Closure, Customer First Initiatives of the company apart from being the lead spoc for any Customer communications. A focused and result oriented professional with experience in Sales & Marketing / Business Development / Distribution Management. Proficient in new product launch, accelerating growth and achieving desired goals. An effective communicator with excellent relationship building & interpersonal skills and the ability to sustain a positive work environment towards the accomplishment of organizational goals. Ability to adjust to situations and understand the requirement of a situation and the Ability to apply analysis in a real-time environment.
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