Sarena Taylor
- Role
- Research Education Analyst at RTI International
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sarena Taylor
A detail-oriented collaborator experienced in designing and assessing training programs, strategic planning, data analysis, and executing events.
Experience
Research Education Analyst
Aug 2022 — Present
Developed training materials and facilitated sessions to equip 15 help desk staff with knowledge to support users innavigating the surveys instructions, systems, data errors, and data collection schedule• Troubleshooted system issues in collaboration with programmers to implement effective solutions for software bugs,performance issues, connectivity failures, and user access problems• Implemented process improvements to reduce the amount of manual system overrides, minimizing administrativeworkload during peak data collection periods• Compiled weekly reports of user interactions, survey completion, and results of quality control activities to identifytrends and insights for help desk team and clients
Education
North Carolina State University
Bachelor of Arts - BA
2015 — 2017
Coastal Carolina Community College
Associate of Arts - AA
2013 — 2015
University of North Carolina at Greensboro
Master of Education - MEd
2017 — 2019
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