Dipender Singh
Senior Engineering Leader | Scaling High-Impact Tech Teams | Driving AI-First Product Innovation | Software Engineering | ISB Alum
- Role
- Director of Engineering at Freshworks
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dipender Singh
I\'m building a multi-agent, multi-skill AI architecture that\'s changing how my…
Experience
Director of Engineering
Aug 2022 — Present · Hyderabad, IN
Currently leading engineering for the ITSM portfolio within the Employee Experience (EX) product suite, driving AI-first product strategy, platform modernization and engineering innovation to deliver enterprise-grade IT service management solutions. Previously led engineering for the Freshsales CRM product suite, executing high-impact roadmap initiatives and platform performance improvements.Phase 1 – CRM (Freshsales) Product SuiteDelivered strategic product roadmap initiatives that enhanced customer experience, improved adoption, and strengthened competitive positioning.Achieved 30%+ Apdex improvement through architectural upgrades and application performance optimization.Reduced customer contact rate by streamlining defect triage, accelerating issue resolution, and proactively addressing product gaps.Phase 2 – ITSM within Employee Experience SuiteOrchestrated the transition of multiple squads from Sales & Marketing BU to EX BU with zero delivery disruption, enabling faster strategic roadmap execution.Delivered enterprise-grade ITSM capabilities and platform upgrades meeting complex global enterprise requirements.Championed adoption of AI-powered development tools (e.g, GitHub Copilot, Cursor) to accelerate delivery and enhance engineering efficiency.Represent EX Product Engineering in the Hyderabad site leadership council, shaping site-wide strategic initiatives, technology adoption, and talent development.
Education
Indian School of Business
Master of Business Administration - MBA
2019 — 2020
Northern Illinois University
MS
2007 — 2008
Skills
- Sdlc
- Savvion Business Manager
- Xml
- Java
- Oracle
- Requirements Analysis
- Software Project Management
- Sql
- Pmp
- Pl/Sql
- Blockchain
- Agile Methodologies
- Business Intelligence
- Project Management
- .net
- Unix
- Oracle Applications
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