Sarda Prasad
Sr. Ops Leader I Order Management I Project & Client Management I Sales & Partner Operations I Pursuing PMP I CSM® | PRINCE2® | SFDC Adv Admin | Sales Cloud Consultant I Active US VISA I Order to Cash I Pricing I Lean
- Role
- Senior Leader - Client Operations & Services at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sarda Prasad
I bring 18+ years of experience in Sales Operations, Order-to-Cash (O2C) management…
Experience
Senior Leader - Client Operations & Services
Dec 2024 — Present · Bengaluru, IN
Optimized OM & O2C processes, boosting efficiency by 20% and cutting cycle times by 15%.Led a 350+ member team, achieving 99% accuracy in order processing.Automated workflows, reducing errors by 50% and saving $500K annually.Ensured 100% compliance with SOX and tax regulations, mitigating audit risks.Improved SLA adherence by 25% through cross-functional collaboration.Enhanced client servicing, resolving escalations promptly and increasing NPS by 10 points.Upgraded ERP/CRM systems, improving processing speed by 40%.Delivered 15% revenue growth through data-driven insights.Reduced costs by 10%, achieving $250K savings through Lean initiatives.
Education
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Master of Business Administration - MBA
2016 — 2017
Kendriya Vidyalaya
10th Grade
2001 — 2001
Utkal University
Bcom
2003 — 2006
Utkal University
PUC
2001 — 2003
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