Sarcenas Jean-Philippe
Technical Support Specialist Ii @Invicro
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WORK HISTORY
Technical Support Specialist Ii @Invicro
Needham, MA, US
In my role as a Technical Support Specialist at Invicro, I provided essential Help Desk support to end users, resolving technical issues and collaborating with the IT infrastructure team on new implementations. I also repaired computer systems, peripherals, printers, and other IT devices to ensure seamless operations. Additionally, I monitored the helpdesk line and ticket system, logging service requests and handling user requests for various SaaS applications.
EDUCATION
University of Massachusetts Amherst
Bachelor of Science - BS
ABOUT SARCENAS JEAN-PHILIPPE
As a Technical Support Specialist at Invicro, my role encompasses troubleshooting a wide…
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