Sara C.
ServiceNow Engineer: CAD and CIS ITSM certified, PMP certified
- Role
- Lead Servicenow Engineer at USAA
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Sara C.
ServiceNow Developer since 2013March 2024 Certified Application Developer (CAD), ServiceNow, Jan 2025 Xanadu Delta certificate achieved Jan 2025 Xanadu Delta Certified Implementation Specialist - IT Service Management, ServiceNowUniversity of Pittsburgh: M.S. Information Science, December 1996 B.S. Information Science, August 1995 - summa cum laudeCertifications:Project Management Professional (PMP) – Since 2009, March 2024 renewalITIL v.3, 2009ITIL 4, 2020ITIL RCV (Release, Control, Validation), 2009OSA (Operational Support and Analysis), 2010SS (Service Strategy), 2010CSI (Continual Service Improvement), 2010Service Design, 2013ServiceNow Admin and Developer (javascript) at CSAA Insurance Group Insurance Industry consulting experience with IMC working with AMIG & Union Central LifeCall Center solution consultant and Developer with Arthur AndersenStrengthsTechnical background: database design, application development, system integration.Strong communication skills used to drive alignment across diverse cross functional teams.Group leadership with keen attention to detail.Group facilitation, mediation and conflict resolution.Complex problem definition through collaboration.Strategy and planning consultative research expertise.Honored to be awarded the University of Pittsburgh\'s top academic achievement for both BS and MS degrees: University Scholar.Awarded funding by the University of Pittsburgh for Master of Science degree due to volume of published research during undergraduate work.
Experience
Lead Servicenow Engineer
May 2019 — Present · Phoenix, AZ, US
Re-platform “lift-shift-improve” ENTHUSIAST. —Still passionate about this platform, moved onto the CMDB world: Discovery, Integrations, Discovery Pattern development, optimizing & improving data quality through internal consultation. Lead for the CMDB team: driving the conversations, decisioning, execution and delivery. Servicenow Certified Implementation Specialist ITSMServiceNow Certified Application Developer (CAD)
Education
Institute of Project Management
PMI Cert (current, since 2008)
University of Pittsburgh
M.S., Information Science
1995 — 1996
Oakwood School
Prep School
1987 — 1990
University of Pittsburgh
B.S., Information Science
1991 — 1995
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.