Saray Ajami

Experience

1. Jira Administrator and Solution Architect

   Fiserv

   Apr 2022 — Present · Miami, FL, US

   Responsible for supporting and maintaining the Atlassian suite affecting process implementation and driving efficiencies for the organization. Facilitate Agile methodology integration with process tools to optimize project management and collaboration.Some resposibilities include- Implementation and Configuration: Collaborate with cross-functional teams and stakeholders to understand their requirements, analyze workflows, and design efficient solutions using Jira and Confluence. Configure these tools to align with business needs and best practices- Customization: Customize Jira workflows, fields, screens, project automations and dashboards to meet specific project and organizational requirements- User Training and Support: Provide training and support to end-users and teams on Jira tools and best practices. Serve as a subject matter expert, offering guidance and troubleshooting assistance to ensure smooth adoption and utilization of the tools- Reporting: Maintain a strong focus on data integrity within Jira, ensuring accurate reporting and analytics for Agile teams and stakeholders- Agile Methods: Collaborate with Agile coaches and Scrum Masters to identify opportunities for continuous improvement and apply Agile principles to customize Jira projects and boards, resulting in improved project visibility, tracking, and delivery- Process Improvement: Identify areas for process improvement and automation in project management, collaboration, and software development lifecycles. Propose and implement enhancements to optimize productivity, efficiency, and quality- Business Analysis: Utilize business analysis skills to gather requirements and analyze existing processes. Translate business needs into technical solutions, leveraging Jira tools practices to drive successful project outcomes.

Education

• University of Miami

  Bachelor's Degree, Architecture

  2003 — 2007

Skills

• Marketing Strategy
• Direct Sales
• Strategic Partnerships
• Unified Communications
• Voip
• Product Management
• Team Leadership
• Strategic Planning
• Wireless
• Teamwork
• Management
• Team Building
• Telecommunications
• Business Development
• Organizational Effectiveness
• Mobile Devices
• Start-Ups
• Project Management
• Business Strategy
• New Business Development
• Account Management
• Sales Management