Sara Wiggershaus

About Sara Wiggershaus

Achieving operational efficiencies to maximize client experience opportunities WHAT I DO: I lead client engagement initiatives and business operations with a focus on client experience design and continuous improvement. I bring 15+ years of experience guiding strategic plans and building partnerships, with a focus on client service, engagement, and value. As a liaison between between cross-functional business partners, I’m able to define and drive company vision, strategy, and success metrics to drive business growth. MY CAREER STORY: My early experience includes management training at Cintas, followed by an HR Manager role where I was tasked with recruiting, onboarding, and retention initiatives. I then worked to increase revenue and grow builder sales for Clopay Building Products, a leading manufacturer of garage doors. I shifted gears to establish a unique mobile ice cream parlor, Wiggy Dip LLC, which was wildly successful for several years. Once I joined Aileron in 2016, I quickly found my passion for creating systems and processes to optimize client services. I was then promoted to lead client engagement initiatives across sales, onboarding, service delivery, account management. THE VALUE I BRING TO ORGANIZATIONS: I look through the client’s lens when making business decisions, steering change initiatives, and optimizing the customer journey. I define and drive client engagement strategies and success metrics and install streamlined processes. In addition, I implement business development plans while delivering high value and engaging touchpoints to clients. MY SUPERPOWER: I’m able to see how business functions and processes fit together from the client experience perspective. I bring a natural ability to identify where changes are needed to improve efficiency, where risks can be taken, and how business objectives can be met while prioritizing a designed and intentional client experience. MY PROFESSIONAL PASSION: My dedication to my team at Aileron as well as our clients is matched by my commitment to improving business operations in order to optimize the customer journey. HOW I DRIVE RESULTS: Develop and deploy high-impact strategies to increase client loyalty and satisfaction. Analyze data and leverage feedback to advance opportunities in client success and retention. Build and scale innovative processes while encouraging support and adoption of new ideas. Test and install new systems to drive business development initiatives. I look forward to expanding my network and connecting with other industry leaders.

Experience

1. Client Services Manager

   Aileron

   Jan 2017 — Present · Tipp City, OH, US

Education

• Xavier University

  Bachelor of Science – BS