Sara Volani

Localisation Manager @Instapro Group

London, GB

Lead and coordinate the translation and localisation of the Instapro digital experience• Work collaboratively across Product, Design, Engineering and other teams to ensure that the product, communications and customer service experience are efficiently translated and localised for all markets – from Europe to North America• Lead the translation of the Instapro product to support the expansion of the business into new markets• Identify improvements to overall processes, teams and systems to help Instapro scale effectively• Coordinate and manage all translation requests from our cross-functional teams to deliver high-quality, localised content for delivery• Collaborate with key stakeholders across Marketing, Customer Service and CRM to ensure translation is effective across all customer touchpoints• Support new market expansion by leading the translation and localisation of all content types in line with programme delivery• Manage and develop a growing community of translators (incl. freelance contributors), ensuring delivery is timely, high quality and within budget• Develop and maintain controlled vocabularies and terminology sets to ensure effective localisation of the product content across markets• Act as a key point of contact for all translation queries from across the Instapro Group

Liceo Antonio Rosmini

High School Diploma

London Metropolitan University

Bachelor of Arts - BA