Saravanan Raj
- Role
- Senior Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Saravanan Raj
My background is rooted in analyzing, designing and developing solutions for a wide range…
Experience
Senior Product Manager
Apr 2019 — Present
Engineering Systems / Developer Productivity / Incident Management Product • Devised multi-year strategy for Azure Obi – ChatOps product for Microsoft Engineers focused on developer productivity. Established partnership with Microsoft Teams team for on-going feature asks to improve incident collaboration experience and to productize Azure Obi Chatbot. Increased MAU by 300% over past 6 months and introduced metrics to measure depth of engagement / usage by skill and intents triggered. • Framed & prioritized problems, devised product roadmap, and drove outage collaboration features & processes for all Azure Organizations. Wrote Azure Outage Handbook, authoritative guide to handle Outages and published a required training course for 5500+ Azure On-Call Engineers to drive culture shift. • Identified, planned, and drove Incident management product changes to address the Service-Team search problem to improved TTE across Azure. • Developed partnerships with Azure Core (Compute, Storage, CloudNet and SQL Data) and improved IcM product’s NSAT by 12 points in last year.
Education
Willamette University MBA
MBA, Strategy and Operations
PSG College of Technology
Bachelor of Engineering (B.Eng.), Information Technology
Skills
- Sdlc
- Business Process Improvement
- Visio
- Management
- Project Management
- Axapta
- Data Mining
- Omni-Channel Retail
- Sqr
- Microsoft Office
- Software Project Management
- Crystal Reports
- Oracle Sql
- Minitab
- Ms Office Suite
- Business Analysis
- Analysis
- Access
- Sharepoint
- Sql
- Program Management
- Erp
- Customer Relationship Management (Crm)
- Oracle
- Spss
- Business Process Design
- Supply Chain Management
- Point of Sale (Pos) Systems
- Business Process Mapping
- Xl Miner
- Microsoft Crm
- Customer Experience Management
- Integration
- Data Analysis
- Peoplesoft
- Business Process
- Ms Project
- Process Mapping
- Microsoft Dynamics Erp
- Enterprise Resource Planning (Erp)
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