Saravanan M
- Role
- Senior Associate at EY
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Saravanan M
A confident and reliable IT Senior Analyst have 11 years of experience with practical…
Experience
Senior Associate
Aug 2022 — Present
Performed incident root cause diagnosis by dialogue with the end-user, remote take-over to trouble shooting\\\\nand to solve the user’s incident, performed software Break/Fix activities. Update knowledge base and\\\\ndocument additional resolutions as new procedures for L1 & CTS.\\\\n Coordinate the leaver’s computer equipment and peripheral to include laptops, desktops, monitors, and mobile phones. Maintains and updates records and tracking databases.\\\\n Perform application deployment (installation, removal, and reinstallation) and adjust the installation procedures. Alerts management to recurring problems and patterns of problems.\\\\n Troubleshooting with MS office applications and running compliance check on user’s machine. Solve immediate queries and analyzing customer developed applications, log files, job control scripts, file transfers and database content by using standard client tools or 3rd party tools.\\\\n Managing New Hire onboarding and Exit management for India region.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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